OPP-01 Store · Refund Policy
Refunds in plain terms
A commercial refund window of 7 natural days starting from DELIVERED, with your statutory rights always preserved. No checkout and no payment function is available on this site.
Commercial refund window
- Window length
- 7 natural days.
- Start event
- The window starts from DELIVERED — the system-recorded delivery status, not from payment.
- Precondition
- The window starts only once the delivery proof filed requirement is met (delivery proof is recorded in the system).
- If not delivered
- If the service was not actually delivered, the window does not auto-start. Not delivered does not auto-start the refund window.
If something goes wrong
Not delivered
If the service was never delivered, you receive a full refund.
Delivery failure
If delivery failed, we apply a remediation-or-refund rule: we remedy the delivery failure, or you receive a refund.
Your statutory rights
These commercial terms exist independently and are not replaced or limited by the window above — and the window never takes precedence over your statutory rights. Where a statutory right applies and is more favourable to you, the statutory right applies. The commercial refund window does not limit any statutory withdrawal or refund right you may have.
How to request a refund
Send your request through the support entry below. Include your order reference; we respond through the same channel.
FAQ
When does the 7-day window start?
From DELIVERED (the system-recorded delivery status), provided delivery proof filed. Payment date alone does not start the window.
What if the delivery failed?
Remediation-or-refund: we fix the delivery failure, or you receive a refund.
Does this policy remove my legal rights?
No. The commercial window never takes precedence over your statutory rights; where a statutory right applies and is more favourable, the statutory right applies.