Platform policies · Terms
Platform identity and general use principles
This page carries only platform-level terms: who operates the platform, the principles that hold across the whole street, and where a dispute or support request starts. Shop-specific terms are governed by each shop's own approved contract and live inside that shop's own directory.
Operating entity
The platform operating identity is Donewells, currently in a pre-operations validation phase. The operating entity's contact details are PENDING_OWNER: they are placeholders that have not been confirmed by the Owner, and they must not be read as an already-operating channel.
General use principles
- Nothing here is for sale. The platform authorizes no sales; any future sales authorization would be a separate, explicit Owner decision.
- Status is stated, not implied. Every shop and every pending decision is shown with its actual state; silence never resolves a pending item.
- Disclosure stays at the level that owns the fact. Platform pages state platform-level facts only; shop pages state shop-level facts.
- Pending means pending. Placeholders are labeled as placeholders, never presented as operating channels or confirmed decisions.
Which terms apply to you, and where
Platform-wide terms (this page and the other platform policy pages) apply across the whole street. Shop-specific terms — product scope, pricing, refunds, availability and service limits — are published per shop and governed by that shop's own contract. If a shop's terms and a platform page appear to conflict on a shop-level fact, the shop's own terms govern that fact.
- Platform policy index — the two-level distinction in one place.
- Shop-specific terms are linked from the same index, inside each shop's directory.
Disputes and support entry
Questions, complaints and dispute requests start from one entry point. The entry below is a placeholder request channel (PENDING_OWNER): it is not yet an operating support desk, and sending a request does not by itself create an obligation for the platform to respond within any stated time.